In the fall, there was a bit of correspondence between Joan Schrouder and myself about the Year of Lace that a local shop was promoting. Several designers were creating new lace patterns of shawls and scarves and other items and these were being packaged with the yarns in a series of 6 kits throughout the year. I had seriously considered joinging this... and after talking it over with the shop owner, and not really getting any clear answers, I decided it was too expensive for me, and I really was too busy to start any new projects. However, I reported what I knew about the series to Joan and a few others, and left it at that.
About 2 weeks ago, I got an email from Joan saying that she was coming to do a couple of workshops AT THAT VERY SAME SHOP, and was hoping that we could meet. Well, of course, I couldn't wait! I called the shop to be sure of the day and time that she was at the shop so that I could say hello and visit with her a bit. The clerk told me she thought it was on Thursday, and she asked the owner and was told that it was indeed on Thursday night. So for the next 10 days, I was so excited about meeting Joan!!
I had a horrible week. Everything seemed to go wrong... there were appointments that got mixed up, there had to be some quick re-arranging of schedules, it snowed! But that didn't matter to me -- I was going to meet Joan on Thursday night, and nothing could detract from that! I told the ladies on the regular Thursday chat that I wasn't going to be there this week because I had to go visit with Joan. Oh, I was so excited!
I finished up work on time, and ran home to change, and made my way all the way out to the shop. I got there, finding only one lady knitting...and a clerk -- I guess I was early. That's okay. I told the clerk, who was very intent on her internet browser, that I was here to meet Joan. She asked if that was my wife, was I to meet her there? Huh?? There was no point in trying to explain -- I said I'll just wait.
Then she suddenly remembers who Joan is, and tells me that she had been there LAST night. WTF??!? But they told me specifically -- even the owner said so -- that she was going to be at the shop on Thursday!! And I made all the arrangements to be there on Thursday! I could have come on Wednesday... I didn't have anything to do that night anyway. But I was told definitely that it was on Thursday. So I came on Thursday. Only Joan was not there.
I was furious!! So that I wouldn't be arrested on criminal charges, I turned around and went back home! I was not in a good mood. I am still not in a good mood! Don't even mention the name of that shop around me! I am furious with them. They have no customer service at all. It's never been a very friendly place whenever I have visited the shop, looking for something specific. I rarely purchased anything there because they didn't have what I wanted, and everything is over-priced, but I did like to look around at some things that I would get "for something special". Not anymore!
I was just talking with someone the other day how you can never find any businesses that care about customers any longer. The clerks seem to be so arrogant, so uncaring about giving good service, so lacking in knowledge. The girls at this shop seem to be very attentive to women customers, but not to me. They obviously don't want me around, don't want my money, and they are not going to get it now! I won't miss them.
There is simply no excuse for that kind of behaviour.
But I won't get to meet Joan now. That is what makes me so very sad.